Responsible Gaming Policy

The use of our services is strictly prohibited for individuals under 18 years of age. We implement automatic age verification checks and require the mandatory submission of valid identification documents. Entering false data or facilitating access to the platform by minors constitutes a serious breach of the contractual terms.

We encourage all our users to maintain a conscious and controlled approach:

• Consider gaming activity as a form of pure entertainment and not as a method for generating income.
• Use exclusively funds that you can afford to lose, without affecting the budget intended for daily family expenses.
• Set strict limits in advance on the time to be dedicated to the session and the maximum spending.
• Suspend play in situations of emotional stress, excessive fatigue, or under the influence of substances that alter mental clarity.

Within your profile settings, each user can independently activate the following moderation tools:

• Deposit and loss limits: Set daily, weekly, or monthly to prevent spending beyond what is affordable.
• Session time limits: Automatic monitoring with pop-up alerts and scheduled disconnection upon reaching the threshold.
• Self-exclusion: Option to temporarily or permanently suspend access to the gaming account for a minimum period of six months.
• Permanent account closure: Comprehensive assistance to permanently terminate the contractual relationship with the platform.

We recommend periodically performing self-assessment tests. Behaviors such as the obsessive attempt to recover lost funds, hiding one's gaming habits from family members, developing debts, or experiencing a negative impact on professional performance signal the immediate need to suspend sessions and seek assistance.

Should gaming behavior turn into a complex problem, we warmly invite users to contact the healthcare facilities and independent associations active in Italy that offer free, anonymous, and specialized advice for overcoming addiction.

If you use a personal computer or smartphone shared with other family members, we recommend not enabling automatic storage of credentials and activating parental control software to exclude unintentional access by minors.

Our support staff receives regular training to promptly identify requests for help and assist the user in correctly configuring technical limitations on their profile, always respecting the player's privacy and personal well-being.